Return & Refund Policy
Last updated: December 24, 2025
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns of eligible items within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Certain items may be non-returnable, including but not limited to:
- Perishable goods
- Personalized or custom-made products
- Digital products or downloadable items
- Gift cards
If an item is non-returnable, this will be clearly stated on the product page.
Return Process
To start a return, please contact us at:
yuvivaholistics@gmail.com
Include your order number and the reason for the return.
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original method of payment
- Refunds are typically issued within 5–10 business days, depending on your payment provider
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you’ve done all of the above and still haven’t received your refund, please contact us at yuvivaholistics@gmail.com.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at yuvivaholistics@gmail.com with your order details.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery so we can make it right.Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: yuvivaholistics@gmail.com
Business Location: Chicago, Illinois, United States